Project Name
How Our B2B Commerce Cloud Solution Boosted Sales & Efficiency
Our client was a leader in the energy industry and focused on wind, hydroelectric, and solar power generation. They offer grid solutions that include high-voltage power-drip equipment and engineering services. In addition, they aim to focus complete dedication on quality, innovation, and consumer satisfaction. They were looking for the right solution to overcome the challenges due to their outdated systems and processes.
- Front-End Sales and Service Application Issues: Their front-end sales and service applications were inappropriate and directly affected the consumer experience.
- Mainframe Management Complexity: Complexity while managing an old mainframe for the company’s operations.
- Manual Order Processing Challenges: While consumers process orders, most orders are received via phone or email and require manual intervention for over 60%. This causes order delays and creates errors in order processing.
- Decline in Sales Efficiency Due to Outdated Systems: The company’s outdated system leads to a decrease in sales efficiency.
- Ineffective Customer Interactions from Siloed Legacy Systems: Multiple siloed legacy systems result in ineffective customer interactions.
Ksolves team provided a comprehensive solution to their client that includes:
- Implementation of Salesforce B2B Commerce Cloud: Ksolves has implemented Salesforce B2B Commerce Cloud so that the client can use different tools in their portal to help them identify the right product to keep their turbines running smoothly.
- Customized Homepage Components: We have customized homepage components that display a price catalog customized as per the customer along with featured products, news, and transactional information based on custom “effective amount” pricing lists and account group associations.
- Salesforce Integration with RACES & Mirakl: Salesforce integration with RACES & Mirakl to provide real-time product pricing and availability on the cart, product detail page (PDP), and wishlist, ensuring accurate lead time tracking during checkout.
- Integration for Transportation Management: The Salesforce integration helps the client with the transportation management provider for web-based mapping and real-time delivery tracking.
- Customer Notification Preferences: The team provides options for customers to manage notification preferences for key milestones such as orders, invoices, quotes, deliveries, and price changes.
- Ancillary System Connections for Pricing & Transactions: By connecting with ancillary systems like Mirakl, RACES, and transportation management to provide accurate pricing, product availability, and a comprehensive view of invoices, credit/debit transactions, price books, quotes, and product complaints.
- Streamlined Logistics and Checkout Process: This simplifies the shipments by getting the customer's preferred & secondary inventory location for easier logistics. It also reduces the checkout process to four steps, creating a more seamless shopping cart experience.
With Ksolves’ successful Salesforce B2B Commerce Cloud Integration solutions, the client not only addressed challenges but also enhanced product search capabilities, improved customer experience, and optimized the order process. Our team focused on understanding the client’s specific needs and use cases, customizing the B2B Commerce platform to deliver the right solution. Within the first 30 days, the portal achieved over 2,000 logins, generating $10 million in revenue—exceeding the client’s expectations. Additionally, the solution provides 24×7 self-service capabilities and has significantly increased customer satisfaction.
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