Project Name
How Ksolves Implemented Multi-Site & Multi-App on Salesforce Commerce Cloud
Our client, a global e-commerce brand, operated multiple digital storefronts with different architectures. Some sites were built on the latest PWA Kit, while others continued using the legacy B2C Commerce Storefront. Additionally, they had dedicated mobile apps that required smooth integration with Salesforce Commerce Cloud (SFCC). To enhance customer engagement and streamline payments, Ksolves implemented a loyalty program and integrated Checkout.com and Apple Pay for a smooth and secure payment experience. The project’s architecture ensured that the backend logic remained uniform across all sites, while additional functionality specific to any site could be easily added.
Our client faced several operational roadblocks, from fragmented architectures to inconsistent payment experiences. The key challenges include:
- Managing Different Site Architectures: Ensuring a unified backend that worked for both PWA Kit and legacy B2C Commerce storefronts.
- Mobile App Integration: Synchronizing mobile apps with SFCC while utilizing SCAPI and OCAPI for real-time data exchange.
- Loyalty Program Implementation: Developing a customizable loyalty system that functioned across all platforms.
- Payment Processing: Integrating Checkout.com & Apple Pay for seamless transactions across multiple sites and mobile apps.
- Scalable & Flexible Architecture: Maintaining a shared backend while allowing site-specific functionalities to be added easily.
- Multi-Language Support: The client wanted their websites to be available in multiple languages to cater to a diverse customer base across different regions, ensuring localized content and a seamless user experience.
- Operational Efficiency through Automation: Automation tools within Salesforce Commerce Cloud were deployed to streamline inventory management, order processing, and customer service workflows. This reduced manual intervention, improved order accuracy, and increased overall operational efficiency across the business.
We implemented a scalable and robust solution to streamline operations, enhance user experience, and ensure secure transactions across all platforms. Our solution includes:
- Unified API-Driven Backend for Multi-Platform Support: We developed a centralized backend system that served multiple sites and applications, eliminating redundancy and simplifying maintenance. By leveraging SCAPI and OCAPI, we ensured seamless data exchange across mobile apps, headless storefronts, and legacy platforms. This approach provided a streamlined and efficient backend infrastructure, making it easier to manage updates and integrations.
- Modular Architecture for Site-Specific Features: To accommodate the unique requirements of different sites, our experts designed a modular system that allowed custom functionality to be added without affecting the core backend. By implementing feature flags and configuration-based settings, we enabled site-specific capabilities to be turned on or off effortlessly. This approach provided flexibility while maintaining stability across all platforms.
- Loyalty Program Implementation: We built a custom loyalty rewards system accessible across Progressive Web Apps (PWA), legacy storefronts, and mobile applications. This system seamlessly integrated with order history and personalized promotions, allowing users to earn and redeem loyalty points across all platforms. By enhancing customer engagement, the loyalty program helped drive repeat purchases and brand loyalty.
- Checkout.com & Apple Pay Payment Integration: To provide a smooth and secure payment experience, we integrated Checkout.com and Apple Pay as the primary payment gateways across all platforms. This ensured smooth transactions for both web and mobile users while maintaining PCI compliance. Our solution enhanced security and streamlined the checkout process, improving the overall shopping experience.
- Performance Optimization & Synchronization: We optimized platform performance by implementing data caching, which significantly improved response times. Additionally, we developed a centralized order and customer management system that connected all platforms for smooth data synchronization. This setup allowed for real-time updates on inventory, orders, and customer interactions, improving operational efficiency.
- Multi-Language Support: To cater to a global audience, we implemented Salesforce Commerce Cloud’s localization features, enabling support for multiple languages and currencies. The platform dynamically detected users' locations and displayed region-specific content, product descriptions, and prices. This personalized approach ensured a hassle-free shopping experience for customers across different countries, boosting engagement and accessibility.
- Real-Time Payment Status Tracking: To enhance operational efficiency, we automated key processes such as inventory synchronization, order management, and customer service. By utilizing the Salesforce Order Management System (OMS) and Inventory APIs, we implemented real-time stock updates across physical and digital stores. This automation reduced manual errors, improved fulfillment accuracy, and streamlined overall workflows, making operations more efficient and responsive.
- Improved User Experience: Unified checkout and loyalty experience across web and mobile apps.
- Higher Conversion Rates: Faster and more secure payments with Checkout.com integration.
- Efficient Site Management: A shared backend reduced maintenance efforts while allowing customization.
- Scalability & Flexibility: New features could be added for individual sites without affecting the core system.
- Increased Customer Retention: The loyalty program drove repeat purchases and engagement.
By designing a scalable, modular architecture on Salesforce Commerce Cloud, we ensured a unified yet flexible e-commerce ecosystem. The ability to share backend logic while allowing site-specific functionalities made the system highly efficient, customizable, and future-proof. Combined with a loyalty program and Checkout.com integration, the project enhanced customer engagement, operational efficiency, and revenue growth.
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