Project Name
Automating Hotel and Restaurant Operations with a custom Odoo ERP Solution
Overview
Our client operates a large hotel and restaurant business, managing multiple customers in a day. They managed day-to-day reservation operations with their legacy system which led to a lack of visibility into real-time data, such as occupancy, room availability, etc., resulting in reduced occupancy rates. They were seeking a digital service provider to develop a customized solution to automate their operations, maximize profit, and reduce operational costs.
Challenges
With the legacy system, the client’s hotel staff and reservation team were unable to gain real-time insights into daily arrivals, departures, stays, and category-specific room availability, such as backside rooms or suite deluxe rooms for adults and children, each with separate rate mapping. Some other challenges included:
- Manually perform a series of tasks to check details and create bookings in the system.
- Unavailability of a dashboard for checking daily arrivals, departures, and room availability.
- No differentiation between booking states, such as draft, guest checked-in, and guest checked-out.
- Limited visibility for the housekeeping staff to maintain cleanliness based on guest check-outs.
- No data synchronization between the hotel app and channel partners' websites to display room availability.
- Issues in configuring room categories.
- Difficulty in downloading data from channel partners to manage reservations and room availability.
- Lack of code-based invoicing for notifying the local government about cash inflows and outflows.
- The POS app did not support the invoice printing feature.
- No visibility for restaurant employees in the floor plan, including booked/available tables, table numbers, occupancy, time, and order amounts.
- Absence of a system to ensure reconciliation through cash-in, cash-out, and refund tracking.
- Inability to adjust hotel and restaurant bills in a single invoice, as per customer requests.
- Limited visibility in daily or total POS sales in a single report or through report downloads.
Our Solution
Our Odoo consultants recommended the Odoo ERP with custom features, the solution architect designed the solution, and the development team implemented it in phases using the agile methodology. The key features developed by our team using the Odoo platform are as follows:
- Developed a customized dashboard using Dashboard Ninja (a top-rated Odoo app built by us) that supports various visualization formats, including Gantt view with color coding, list view, and graphical view.
- Provided the hotel team with a feature for mapping room categories and rate plans.
- Synchronized and linked hotel booking data with a smart button, enabling real-time visibility into room and inventory availability and occupancy percentages.
- Automated invoicing and fiscal management processes, ensuring automatic submission and retrieval of responses from the local government.
- Introduced an additional tab for the hotel's admin and reservation team to facilitate necessary actions such as guest addition, room mapping, and rate mapping.
- Provided a limited feature access check button to the restaurant team to enhance data security and prevent duplication.
- Implemented a data download feature for hotel bookings and restaurant reservations, allowing the admin and finance teams to monitor cash flow, daily arrivals, and departures for quick decision-making.
- Integrated the system using an API for seamless data synchronization from the hotel database, ensuring real-time visibility of room availability on the channel partner application.
- 50% reduction in manual effort, allowing the staff to focus more on guest services.
- 30% decrease in check-in and check-out times due to streamlined booking processes.
- 20% increase in occupancy rates due to clear visibility into room availability and synchronization with channel partners.
- 10-15% increase in revenue with upselling through channel partners.
- 90% reduction in manual errors through automated invoicing.
- 80% fewer financial discrepancies.
- 20-25% decrease in downtime because of proactive maintenance by the housekeeping staff.
Data Flow Diagram
Conclusion
By replacing the legacy system with a customized Odoo ERP solution and utilizing Dashboard Ninja, our Odoo experts efficiently addressed significant challenges faced by the client. Besides reducing manual effort, our custom solution helped the client enhance decision-making, maximize both employee and customer satisfaction, and boost overall sales performance. While automation allowed the staff to focus on guest services, visibility into real-time data improved occupancy rates. In a nutshell, our client reduced operational costs and maximized profits.
Automate Your Business Operations & Maximize ROI
with Our Custom Odoo Solutions!
Automate Your Business Operations & Maximize ROI
with Our Custom Odoo Solutions!
