Project Name
Custom Credit Check Validation with Salesforce Sales Cloud Implementation
Overview
Our client was a leading provider of Quick-to-Cash (QTC) solutions that relied on the eRAM API for conducting credit checks on QTC customers. Due to low acceptance rates, they sought a solution to sunset the eRAM API functionality. Their main objective was to develop a custom, automated credit check process within the Salesforce Sales Cloud to ensure that orders exceeded the specified thresholds. In addition, they focus on proper review and approval or rejection by the Credit/Collections Team.
Challenges
- The major challenge that the client was facing included discontinuing the usage of the eRAM API whose output has a very low acceptance rate.
- Another issue was the transition from a manual credit check process to an automated one that was usually triggered based on order or volume.
- Implementing a mechanism to enforce credit checks for orders exceeding creates another major challenge.
- There were credit limits and overdue invoices in the accounts while managing orders.
Our Solution
After addressing the client's challenges, the Ksolves team provided a comprehensive solution that includes Salesforce Sales Cloud implementation along with components. The entire solution is mentioned below in the steps:
- First, our team implemented Salesforce Sales Cloud and developed a custom credit check process using Apex to handle the business logic.
- This implementation solution triggers the credit check automatically when the order value or volume exceeds the predefined thresholds set by the credit team.
- We utilized the Apttus Approval process to automate the review, approval, or rejection workflows for orders that enter ‘Credit Hold’ or ‘Collection Hold’.
- Then, we integrated the QTC flow to ensure the credit check process is integrated seamlessly triggering checks before agreements are sent for DocuSign.
- This integration automates the progression of orders post-credit check and passes the orders to DocuSign, while failed check results in order cancellations.
- We implemented enforcement of credit limits for accounts associated with orders in ‘Credit Hold’ for proper validation.
Results of Salesforce Sales Cloud Implementation Solution
- All the types of Orders (New Business, Add-on Business, self-service, Burst, Upgrade, or Downgrade ) are going to respective Hold (Credit/Collection Hold) based on the Threshold set by the Credit/ Collection Hold team.
- Handling the credit check functionality in salesforce Itself without External call helps to save time and QTC Flow to run without dependency.
- Increased Sales: It helps to improve customer satisfaction and potentially increase sales.
Conclusion
By sunsetting the eRAM API and implementing a custom credit check functionality within Salesforce, the client will achieve a more integrated, efficient, and reliable credit check process. This transition not only enhances the QTC flow but also supports better risk management and customer satisfaction, ultimately driving increased sales and operational efficiency.
Streamline Your Business Operations With Our
Salesforce Sales Cloud Implementation Solutions!
Streamline Your Business Operations With Our
Salesforce Sales Cloud Implementation Solutions!
