Project Name
How Ksolves Enabled Custom Salesforce Commerce Cloud Template Development?
Our client is an established e-commerce company that operates in multiple countries and deals with a large volume of orders and shipments daily. They utilize Salesforce Commerce Cloud as their e-commerce platform to manage their online store, inventory, and order processing. They sought to enhance their order processing and shipping workflow by customizing the templates for invoice printing and shipping printing in Salesforce Commerce Cloud. The client is required to give a professional and polished appearance to their invoices and shipping documents while improving the overall efficiency of their e-commerce operations.
Challenges faced by the clients are mentioned below:
- The standard invoice and shipping templates provided by Salesforce Commerce Cloud were not customizable through the Business Manager configuration.
- The client could not use the default templates to achieve the desired professional and polished appearance for their invoice and shipping documents.
- Fine-tuning templates for accurate data display became a complex task, requiring significant effort and thorough testing.
As a Salesforce Summit Partner with over 12 years of industry experience, we understand the critical need for tailored solutions in Salesforce Commerce Cloud. To address the client's challenge, we helped them tailor invoice and shipping templates to meet their specific requirements. To address this challenge, we proposed and implemented a Salesforce E-Commerce Cloud Integration solution that involved creating a custom cartridge for the Business Manager. The detailed solutions are:
- Customize Cartridge for Business Manager: We developed a Salesforce Custom Cartridge, a unique toolbox of files and configurations, enabling us to enhance the platform's capabilities. This Custom Cartridge contained all the necessary changes we made to the client’s existing invoice and shipping templates.
- Customize Invoice in Salesforce Commerce Cloud: Within the Custom Cartridge, we carefully customized the standard invoice templates to match the client's specific requirements. This involved adjusting the layout and information displayed on the invoices.
- Adding the Custom Cartridge to Business Manager: Once the customization was complete, we seamlessly added the Custom Cartridge to the client's Business Manager cartridge path. This allowed the client to effortlessly access and manage the modified templates within their Business Manager interface.
Our successful implementation of the custom cartridge enabled the client to overcome the limitations of customizing invoice and shipping templates in Salesforce Commerce Cloud. By providing tailored templates, the client achieved a professional and polished appearance, significantly enhancing their brand image and elevating the overall customer experience. We accelerated the template customization process by leveraging our Salesforce Commerce Cloud expertise, saving valuable time and effort.
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