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Project Name

Increased Agent Productivity in Real Estate with Mind AI Ninja’s GenAI-Powered Search

Industry
Real Estate
Technology
Generative AI, Natural Language Processing

Overview

Our client is a leading real estate company, operating across various cities of the US. With 10+ years of expertise, they manage residential and commercial properties and offer buying, selling, and leasing services. They manage thousands of property listings and serve a diverse clientele – buyers, tenants, investors, and real estate developers. In order to deliver exceptional customer service, our client was looking for robust enterprise AI search software that would enable agents to access any information they need in seconds. Whether it’s property, client, or legal details, the solution should provide accurate, up-to-date information.

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Challenges

Real estate agents and staff encountered major challenges in accessing the relevant data quickly to manage their operations. Here are some of the major ones:

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  • Disparate Systems: Our client utilized a variety of tools to manage real-estate operations, such as property acquisition & management, finance, accounting, lead generation, etc. This led to data silos and slow information retrieval times.
  • Large Volume of Data: As the real estate client operates across various cities, they generate vast amounts of property data, client information, market trends, etc. Consequently, agents had to sift through endless documents to find relevant information.
  • Inaccurate or Outdated Information: It was a real struggle for real estate agents to pull off real-time data, such as property prices, market trends, etc. As a result, they sometimes made decisions based on outdated information.
  • Knowledge Gap: With the lack of a centralized knowledge base, new agents or staff experienced immense difficulty in understanding the client’s work history and other company-related knowledge.
  • No Timely Customer Service: Without instant access to data, agents were unable to send timely responses to customers. This led to missed opportunities and a decline in customer satisfaction.
  • Difficulty in Scaling: As the company was growing, the amount of data was increasing. It was inefficient for them to manage, search, and utilize information.

Our Solution

We implemented our Enterprise AI search software, Mind AI Ninja. Our tool empowered the real estate client to access relevant, up-to-date information in seconds. Here’s how our GenAI-powered enterprise search engine helped the client:

  • Centralized Knowledge Base: Our client fed organization-wide data to Mind AI Ninja and created a centralized knowledge base. The data was in the form of documents (Docs, XML, HTML, PDFs, etc.) and web URLs.
  • Instant Access to Real-Time Information: Agents and staff were able to retrieve the information they needed with just a single prompt in natural language. Also, Mind AI Ninja’s capability of automatic synchronization of updated knowledge enabled them to access real-time, accurate information.
  • Document Summarization: Agents quickly summarized lengthy legal documents, property contracts, market reports, etc. With key insights at their fingertips, they communicated effectively with clients.
  • Enhanced Knowledge Sharing: It was simple and effortless for employees to access cross-departmental knowledge, facilitating collaboration. Our enterprise AI search tool reduced the reliance on department-specific personnel for information.
  • Easy Onboarding: The centralized knowledge base enabled new employees to access company-wide information, helping them.
  • Instant Customer Service: Agents delivered timely responses to customer queries with relevant data in hand. Additionally, by integrating Mind AI Ninja with their website, the company empowered customers to receive quick answers to their questions.
Results
Our real estate client achieved the following measurable results with our enterprise AI search software, Mind AI Ninja:
  • >2k hours saved monthly sifting through documents for the relevant information.
  • 98% of employees regularly utilize Mind AI Ninja for organization-wide knowledge exploration.
  • 15X productivity for agents and staff with real-time insights at their fingertips.
  • Enhanced client satisfaction with timely, personalized responses.
  • 10% increase in conversion rates within the first 3 months of implementation.

Conclusion

Mind AI Ninja, a GenAI-powered enterprise search engine, empowered the real estate client to significantly save thousands of hours per month on manual searching. Our tool helped agents and staff find exactly what they needed with contextual searches. Personalized responses enabled the client to work more efficiently and productively. Also, agents were just a click away from real-time, up-to-date information, which ultimately enhanced customer satisfaction. 

Access current knowledge and streamline your 
operations with Mind AI Ninja’s GenAI-powered search!

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