Project Name
Customized Odoo Solution and Website Improvement to Elevate Healthcare Customer Service
Overview
Our client operates as a prominent medical equipment manufacturer committed to delivering top-quality, affordable solutions to international patients seeking treatments in India. They aim to centralize customer data in a digital database, intended to enhance patient satisfaction, streamline operations, and better serve global clientele. They were looking to enhance the website with advanced features, offering personalized medical packages for international patients based on their health scores and preferences.
Challenges
The major challenges faced by our client were:
- The absence of a website or portal offering customized medical packages.
- Lack of visitor engagement.
- Absence of mobile application.
- No dynamic health assessment page.
- No provider integration.
Our Solution
During the discovery phase, our Odoo experts found significant challenges in the client customer service operations and recommended Odoo as a comprehensive solution. By eliciting each functional and business requirement, our experts delivered the enhanced website to the client. Here are the solutions we provided to address the challenges:
- Customized the website with dynamic pages.
- Designed an intuitive interface and configured features like registration, login, health quiz, and package selection.
- Designed a mobile application using Figma for a different look and feel.
- Developed the mobile application using a platform other than Odoo to meet the client's unique requirements.
- Synced the mobile application with the Odoo database using an API.
- Configured the portal page, allowing users/customers to see their booking details, utilized packages, and upcoming packages.
- Granted admin access for curated packages to a specific user.
- Created a chatbot using ML and NLP for a dynamic quiz (using a natural neural network) to offer custom medical packages to patients.
- Suggested and implemented third-party API integration for hotel and room details visibility.
- Customized integration for the Doctors’ panel (currently in development).
- 40% increase in website traffic, boosting visibility from a previously minimal level.
- 25% increase in customer satisfaction due to enhanced packages based on customer preferences.
- 15% increase in service efficiency with improved employee engagement in patient care.
- 20% rise in revenue as a direct result of the enhanced operational strategies.
- 30% rise in repeat visits and referrals due to comprehensive treatment and facilities provided.
- 35% improvement in tailoring package offerings based on better insights into customer preferences with centralized data.
Data Flow Diagram
Conclusion
With a feature-rich website and Odoo as a comprehensive solution, our client was able to streamline customer service operations. The synchronization of the mobile application with the Odoo database enabled the client to centralize and easily access patient data, leading to significant improvement in providing personalized medical packages based on health scores and preferences. Moreover, the dynamic chatbot assisted the client in patient health assessment with a dynamic quiz. Overall, the client observed an increase in revenue, an improvement in service efficiency, and a rise in repeat visits & referrals with our solution.
Revolutionize Customer Service Operations
in Healthcare with Custom Odoo Solutions!
Revolutionize Customer Service Operations
in Healthcare with Custom Odoo Solutions!
