Project Name
How Ksolves Improved Facility Maintenance Efficiency with Salesforce Service Cloud
Our client works as an industry leader in providing solutions to consumers for facility maintenance, loading docks & doors, material handling, and power management. Their main aim is to span themselves worldwide in all sizes and are known for their safer delivery, higher uptime, and cost-effective equipment solutions.
The client faced several operational hurdles that impacted efficiency and service quality:
- Our client was facing issues in managing critical facilities across the US through a service cloud-based application.
- The complexity of handling multiple materials and non-material-based work orders comes out as a significant challenge.
To overcome these challenges, Ksolves implemented a strategic Salesforce Service Cloud solution, tailored to the client’s operational needs.
- Our team has taken the initiative with the improvement journey. We facilitated the integration of new Salesforce features that customize the Salesforce platform to align with their unique needs and manage the complexities arising.
- We introduced the Salesforce configuration management tools such as GIT and assisted with release management that ensures a seamless and controlled deployment process.
- After understanding the Quality assurance issues, our team started handling the entire spectrum of regression test cases that helped to redirect the focus toward quality-intensive development.
- With Salesforce Facility Maintenance Integration Solutions, it becomes possible to channelizing the sales funnel and streamline their overall process handling.
This Salesforce Facility Maintenance case study showcases how our team provides tailored solutions to our client that help them tackle issues and also provide them with the right solution to improve their efficiency, quality, and overall business performance. With Ksolves, the client gets a comprehensive refurbishment of their operations that aligns the Salesforce CRM process optimization with modern best practices and sets the stage for sustainable growth.
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