Project Name
How Salesforce Health Cloud Improved Patient Medication Management
Our client belongs to the Pharmaceutical research industry. Their primary aim was to streamline clinical processes that foster organizational efficiency. Although they were looking for a strategic solution that helped them enhance customer experiences within the healthcare sector, The client is looking to adopt Salesforce Health Cloud, which works as a specialized solution for the healthcare industry.
- Handling Extensive Patient Records: Client was facing challenges in handling the extensive patient records, diagnostic information, and treatment histories, these challenges were used to strain system performance.
- Ensuring Data Flow and Integration: Compromising data integrity to ensure data flow and integration was another significant challenge.
- Maintaining Regulatory Compliance: Maintaining compliance with healthcare regulations like HIPAA was a major challenge.
- Addressing Data Quality Issues: Facing issues with inconsistent data records, duplicate records, and varying data quality standards across different sources.
The Ksolves team has provided a robust approach to the client that includes:
- Integration of Five9 with Healthcare CRM: Our team had successfully integrated Five9, a Call & Contact Center As A Service (CCaaS) provider, with Healthcare CRM Salesforce. By combining the power of LWC components, Salesforce screen flows, and call centers, we have revolutionized their approach to patient interactions.
- Enhancing Patient Communication and Experience: This implementation solution ensured efficient communication, personalized guidance, and a smoother medication journey for patients, leading to improved overall healthcare experiences.
- ESB Integration in Salesforce Health Cloud: With the help of ESB integration in Salesforce Health Cloud, we introduced a communication bus between different applications, creating a decoupled environment that allows each application to communicate independently without being tightly dependent on others.
- Utilizing Salesforce Experience Cloud: By utilizing the Salesforce Experience Cloud, it is possible to host multiple websites and portals based on different medicines for patient registration from the portal to Salesforce CRM.
- PDFTron Integration for Patient Registration: Integrated PDFTron with Salesforce for patient registration, which comes for HCP’s (Health Care Professionals) office.
- Custom Tool for Duplicate Patient Records: Our team built a tool with custom logic to find duplicates and merge the patient record data based on defined criteria.
- Optimization with Skinny Table: To address excessive time consumption due to the sheer volume of records and fields involved, we created a Skinny Table that includes only the essential fields required for reporting, aggregations, or analytics.
- Twilio Integration for Patient Notifications: At last, we integrated Twilio to overcome sending SMS, emails, and other notifications from Salesforce to patient contact.
- Patient 360: After implementing Salesforce Health Cloud Management, the client gained real-time, comprehensive patient views, fostering informed decisions and enhancing care.
- Patient Management: The implementation enabled effortless monitoring and collaboration with healthcare teams, providing access to complete patient data overviews, including medical history, treatments, and care plans.
- Care Coordination: With the integration of PDFTron, ESB, and Five9, the system established seamless connections among healthcare professionals, caregivers, and patients, ensuring better coordination and informed engagement.
- Case Management: By utilizing PDFTron Case Triaging, the client now ensures timely problem resolution and optimized workflows through automated processes in Health Cloud.
- Operational Efficiency: The implementation streamlined processes through workflow automation, reduced manual data entry, and improved compliance management and performance tracking.
- Clinical Decision Support: Doctors now benefit from simplified decision-making through connected EHRs, clinical systems, drug interaction checkers, and clinical guidelines.
- Integration with Other Salesforce Products: Health Cloud was seamlessly integrated with Salesforce marketing and CRM tools, delivering a unified user experience.
- Third-Party Integration: The implementation enabled the client to distribute logic and substantial data across various systems, improving performance and reducing system complexity.
At last, Ksolves Salesforce Health Cloud Data Integration solution helped to transform clinical operations. To overcome the challenges in data management and integration, Ksolves gives a comprehensive solution by integrating Five9, ESB, Experience Cloud, PDFTron, and Twilio. This implementation solution results in improving patient medication management interactions, streamlined coordination, and tangible benefits such as Patient 360 views, enhanced management, and operational efficiency.
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