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Project Name

Improve Energy Innovation with Salesforce B2B Commerce Cloud Integration

Industry
Petroleum
Technology
Salesforce, LWR, UI Development, Project Quoting Tool

Overview

Our client was a leader in the energy industry and focused on wind, hydroelectric, and solar power generation. They offer grid solutions that include high-voltage power-drip equipment and engineering services. In addition, they aim to focus complete dedication on quality, innovation, and consumer satisfaction. They were looking for the right solution to overcome the challenges due to their outdated systems and processes.

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Challenges

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  • Their front-end sales and service applications were inappropriate and directly affected the consumer experience.
  • Complexity while managing an old mainframe for the company’s operations.
  • While consumers process orders, most orders are received via phone or email and require manual intervention for over 60%. This causes order delays and creates errors in order processing.
  • The company’s outdated system leads to a decrease in sales efficiency.
  • Multiple siloed legacy systems result in ineffective customer interactions.

Our Solution

Ksolves team provided a comprehensive solution to their client that includes:

  • Ksolves has implemented Salesforce B2B Commerce Cloud so that client can use different tools in their portal to help them identify the right product to keep their turbines running smoothly.
  • We have customized homepage components that display a price catalog customized as per the customer along with featured products, news, and transactional information based on custom “effective amount’ pricing lists and account group associations.
  • Salesforce integration with RACES & Mirakl to provide real-time product pricing and availability on the cart, product detail page (PDP), and wishlist, ensuring accurate lead time tracking during checkout.
  • The Salesforce integration helps the client with the transportation management provider for web-based mapping and real-time delivery tracking.
  • The team provides options for customers to manage notification preferences for key milestones such as orders, invoices, quotes, deliveries, and price changes.
  • By connecting with ancillary systems like Mirakl, RACES, and transportation management to provide accurate pricing, product availability, and a comprehensive view of invoices, credit/debit transactions, price books, quotes, and product complaints.
  • This simplifies the shipments by getting the customer's preferred & secondary inventory location for easier logistics. It also reduces the checkout process to four steps, & creating a more seamless shopping cart experience.

Data Flow Diagram

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Conclusion

With successful Ksolves Salesforce B2B Commerce Cloud Integration solutions, the client addressed the challenges and also improved product search capabilities, customer experience, and optimized the order process. Our team focused on understanding the needs and particular use cases that customized the B2B Commerce platform to deliver the right solution.
The results of this solution were:

  1. In the first 30 days, the portal achieved over 2,000 logins, generating $10 million in revenue that exceeds the client’s expectations of logins and revenues.
  2. Provides 24/7 self-service capabilities
  3. Increase in customer satisfaction.

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